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Returned Goods Regulation
Release time:2024-06-07 17:25:11
 

1Returns Due to Merchant's Error:

Incorrect Item Shipped or Missing Items: In cases where the merchant has shipped the wrong item or has failed to ship all items in the order, the merchant shall bear the full responsibility for the return, including the shipping costs for both the return and resend of the correct item(s).

2Returns Due to Buyer's Error:

Order of Incorrect Product or Cancellation by Buyer: If the buyer orders the wrong product or decides to cancel the order, the buyer shall assume the responsibility for the return, and the cost of returning the item to the merchant shall be borne by the buyer.

3Returns Due to Unforeseen or Uncontrollable Factors:

Force Majeure or Other Uncontrollable Factors: In cases where returns are necessitated due to unforeseen or uncontrollable factors (such as natural disasters, courier service delays, etc.), both the merchant and buyer shall work together to find a mutually agreeable solution. The shipping costs for such returns shall be determined through consultation between the merchant and buyer.

We strive to provide our customers with a satisfactory shopping experience. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.

 

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Contact Person: Serkalem
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No. 198 Hongda 9th Road, Meihua Village, Luoyang Street, Boluo County
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